Refund policy

Return & Refund Policy

At Jay’s Press-On Nails, each set is handcrafted and made to order, ensuring a luxury product tailored just for you. Due to the personalized and hygienic nature of our press-on nails, we do not offer refunds, returns, exchanges, or last-minute cancellations.

Why We Do Not Accept Returns or Refunds

• Hygiene and Safety

Press-on nails are considered personal care items. For sanitary reasons, returned sets cannot be accepted or reused.

• Custom-Made Products

Every set is handmade based on your selected shape, length, and style. As each order is created specifically for you, all sales are final.

• Sizing Accuracy

It is the customer’s responsibility to provide accurate nail sizes. You must use a sizing kit in the exact same shape and length as the set you’re ordering to ensure a proper fit.

By placing an order, you acknowledge and agree to this policy. We truly appreciate your understanding and support of our handcrafted, made-to-order products.

 

Have a question or need assistance? we’re here to help.

• Email: judy@jayspressonnails.com

• Instagram: @jayspressonnails

• Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (SAST)

• Location: Based in South Africa. Shipping worldwide.

Please allow up to 24–48 business hours for a response. For order inquiries, kindly include your order number for faster assistance.